DB3012 How to: I cannot receive E-mails from the monitoring equipment. How can I configure the E-mail client?
The unit should be configured according to the e-mail provider’s specifications. Otherwise, messages to your e-mail account will not be received. The configuration is made through the WEB Interface, Settings > E-mail section.
Enter the desired alarm recipients in e-mail 1 and/or e-mail 2 fields. Fill in your e-mail account settings: Sender, Username and Password, Server, SMTP port and connection type. You can also change the host name if necessary or otherwise leave it as it is.
We recommend you to use the ‘Test’ button and generate a test e-mail, which upon success will be delivered to the specified E-mail 1 and/or E-mail 2.
Example of Test E-mail Message:
DB3012 Test Message.
Please do not reply to this e-mail.Note that the “Network” section should also be correctly configured, most importantly the “DNS” parameter if you want to use server names (ex: “smtp.yourdomain.com”).
DB3012 How to: I do not hear the audio from the ‘Listen’ button of the WEB Interface.
Please verify that your speakers/headphones are connected and the audio is not muted. Also, there is some buffering performed by the web browser before the audio starts. This process may take about 20 seconds or more for some browsers. Another important condition is that the connection bandwidth should be high enough; otherwise the audio will skip or become choppy.
DB3012 How to: I have forgotten both – the front panel and WEB Interface passwords. What should I do?
If due to any reason you have forgotten both passwords - the one for the front panel and the one for the WEB Interface, please contact us at support@devabroadcast.com
DB3012 How to: I have forgotten my password for the WEB Interface. What should I do?
The WEB Interface password could be viewed/changed via the front panel navigational menu. The menu path is Menu > Settings > Security > Remote Access.
DB3012 How to: Lock DB3012’s front panel keyboard?
To prevent unauthorized local access, the unit offers password protected keyboard locking. By default the keyboard is unprotected. To enable this function, using the front panel navigational menu, go to Settings > Security > Front Panel, then press OK and ENABLE the Access Control function. Set the preferred 4 digit password and access timeout.
Once the keyboard lock function is enabled, every attempt to use it will require a password: ENTER PASSWORD:0***. Access will be denied upon false entry.
DB3012 How to: Unlock DB3012’s front panel keyboard? I have forgotten the password / I have enabled the function unintentionally.
If the “Keyboard unlock” function has been activated by mistake, try to unlock it using the default password 01234. In order to deactivate the code protection, once the front panel menu is unlocked follow the menu path:
Menu > Settings > Security > Front Panel > Access control
and then select Disable.
If you do not manage to unlock the front panel with the default password, nevertheless whether it has been changed intentionally or not, the unit should be returned to its factory defaults in order for the password security to be disabled.